42, chaussée de Lasne
Numéro d’entreprise ou de TVA : BE0550.486.480
Gérant : Véronique Hoet
L’offre et la vente de produits sur notre site internet sont régies par les présentes Conditions Générales de Vente.
Les conditions générales de vente pourront être modifiées et notamment en considération d’éventuels changements normatifs. Les nouvelles conditions générales de vente s’appliqueront à leur date de publication sur kitetik.eu.
Le client reconnaît avoir pris connaissance des présentes conditions générales de vente et déclare, en passant la commande, expressément les accepter sans réserve. La validation de la commande vaut acceptation des conditions générales de vente.
The terms used in these general terms and conditions or on the KITéTIK website must be understood as follows:
kitetik.eu is the website of KITéTIK SPRL, 42, Chaussée de Lasne 1330 Rixensart. Customer: any natural or legal person, legally capable, who places an order for product (s) through the kitetik. eu website.
In view of the commercial policy described above, KITéTIK reserves the right not to respond to orders from any person who is not an "end consumer" or to orders that do not comply with its commercial policy as defined herein. Order: request for conclusion of a sales contract between the customer and KITéTIK. Product sheet: designates the information (texts, photos, graphics, system of classification by heading,...) related to a product put up for sale on the site of KITéTIK. Products: all the properties offered for sale by KITéTIK on its website kitetik. eu Transaction: all transactions, secure processing, authorizations and agreements inherent to the payment of products ordered by credit card or any other means of virtual transaction offered on the site.
KITéTIK offers its own KITéTIK products for sale online.
The customer connects to the website and, by filling his shopping cart, places an order for the products he has chosen by browsing the site. Products purchased are paid by bank transfer. KITéTIK confirms acceptance of the order by e-mail and the products are delivered to the customer.
The prices of our products are indicated in euros including all taxes excluding shipping and handling costs. These prices are communicated in Euros.
KITéTIK reserves the right to modify the price of the products at any time but the products are invoiced on the basis of the prices in force at the time of the recording of the orders.
All orders must be paid in Euros.
The price of the products is payable in cash by bank transfer.
The User can get acquainted with the various Products offered for sale by KITéTIK on the kitetik. eu website.
The User can browse freely on the different pages of the kitetik. eu website without being bound by an order.
Registration of an order - Final validation of the order and payment
1. The user clicks on' add' to fill your cart. The user can change his selection at any time. The user clicks' finalize the command'.
2. The user fills in their details. The user clicks on' Send your order'.
3. The user receives by email' an order form' and an' invitation' to pay by bank transfer.
4. Upon receipt of payment, the order will be shipped within 2 working days.
In accordance with the article "RETURN AND RIGHT OF RETRACTATION" below, the Customer has a right of withdrawal and refund, for a period of fourteen (14) working days from the date of receipt of the Products by the Customer.
The kits are currently only delivered in Belgium.
Delivery times and shipping methods Orders are processed as soon as possible. Packages are sent as soon as payment is received. Shipments take place within 48 hours after receipt of payment of the order. The order is delivered within 2 to 7 days. These delays are understood in working days, excluding postal delivery problems.
Delay / non-delivery Loss of parcel during transport
Bpost and Kiala offer very reliable services. However, as with any shipment, there may be a delay in delivery or the package may be lost. In the event of a delay in delivery of more than 7 days, the Customer must inform the customer service of Kitetik who will transmit the information to the carrier to initiate the opening of an investigation. This investigation may take up to 21 days from the time it is initiated. If during this period, the parcel is found, it will be immediately redirected to the Customer's home (in most cases). If, on the other hand, the parcel is not found after 21 days of investigation, Bpost or Kiala considers the parcel lost. In this case, KITéTIK will return to the Customer a replacement parcel, at its own expense. If the lost product (s) is (are) no longer available at that time, KITéTIK will refund to the Customer the amount of these products.
Any anomaly concerning the delivery (damage, opened parcel, damaged parcel, broken products...) must imperatively be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the Customer. The Customer must immediately report the anomaly to KITéTIK Customer Service so that a complaint can be made to Bpost or Kiala. KITéTIK will return the replacement product (s) to the Customer at its own expense.
RETURN AND RIGHT OF WITHDRAWAL
Conditions of withdrawal
The Customer has a right of return of fourteen (14) days from the receipt of the totality of his order to withdraw without necessarily giving a reason.
In order to exercise the right of withdrawal, the customer must notify his decision to withdraw his order by means of an unambiguous written declaration stating his first and last name, e-mail, address, number and date of order:
by mail: firstname.lastname@example.org
or by post: KITéTIK sprl, 42, chaussée de Lasne, 1330 Rixensart, Belgium.
In the event of withdrawal of the Customer, KITéTIK will refund the payments received from the Customer without undue delay and, in any event, no later than fourteen (14) days from the day on which KITéTIK is informed of the decision to withdraw from the Customer.
In case of withdrawal of the Customer on the totality of his order, KITéTIK will refund the totality of the payments received from the Customer.
In case of withdrawal of the Customer on a part of the Products from the order, KITéTIK will refund the amount of the returned Products.
Reimbursement will be made by the same means of payment as the Customer used for his order. KITéTIK may defer this refund until receipt and verification of the Products.
KITéTIK will not be held responsible for damages caused by misuse of one of its Products or by failure to comply with the precautions of use and conditions of health and safety when using one of its Products or by failure to give these precautions by a reseller.
Concentrated soda crystals (sodium carbonate) H319 Causes severe eye irritation. P305 + P351 + P338. In case of eye contact: rinse carefully with water for several minutes. Remove contact lenses if worn by the victim and can be easily removed. Continue rinsing.
Sodium percarbonate. May aggravate fire; oxidizing. H302 Harmful if swallowed. H318 Causes severe eye damage. P220 Keep/store away from clothing/combustible materials. P280 Wear protective gloves/protective clothing/eye/face protection. P305+P351+P338. In case of eye contact: rinse carefully with water for several minutes. Remove contact lenses if worn by the victim and can be easily removed. Continue rinsing.
Sodium metasilicate. H314 Causes skin burns and serious eye damage. H335 May irritate the respiratory tract. P261 Avoid breathing dust/flue gas/gas/mist/vapour/spray. P280 Wear protective gloves/ protective clothing/ eye/ face protection. P305+P351+P338. In case of eye contact: rinse carefully with water for several minutes. Remove contact lenses if worn by the victim and can be easily removed. Continue rinsing.
Essential oils. Essential oils are very powerful concentrates and can be dangerous if not used properly.
Essential oils are not harmless products and contain very high percentages of active substances. KITETIK does not encourage self-medication.
The information provided on the Site comes from reference works in aromatherapy. Data for information purposes only, they do not constitute medical information and are not the responsibility of Kitetik.
For any use of essential oils for therapeutic purposes, KITéTIK reminds you of the need to consult a doctor or pharmacist qualified in aromatherapy.
The precautions for the use of essential oils and other chemical products are clearly indicated on each KITéTIK recipe pack and on the Fiches Découvertes. These conditions are repeated here:
Keep kits out of the reach of children. KITéTIK declines all responsibility in case of manufacturing errors or misuse of the products.
Essential oils Do not exceed the indicated doses.
Do not use them pure. Essential oils are very powerful and should not be applied to the mucous membranes, eyes or eye contour area.
The use of essential oils is not recommended for pregnant or breastfeeding women and people with epilepsy or serious health problems. Unless medical advice, do not use in babies and children under 3 years of age.
A tolerance test is recommended.
In the hollow of the elbow, apply a drop of essential oil diluted in a few drops of vegetable oil.
If no reaction occurs after a few hours, the product is suitable. If not, rinse with plenty of clean water.
Always add them at the end of preparation, in a cold or warm mixture to preserve their properties.
Concentrated soda crystals (sodium carbonate), sodium percarbonate and sodium metasilicate. Refer to the labels on the jars.
The collection of personal information carried out for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders. Failure to provide information will result in non-validation of the order.
KITéTIK complies with the Belgian law of 8 December 1992 relating to the processing of personal data, revised by the law of 11 December 1998, which takes into account the European directives of 24 October 1995.
This law stipulates that the company collecting personal data must have the consent of the person concerned, that the data must prove to be accurate and that they must be collected for a specific, clear and legal purpose. Anyone must have access to this personal data and the right to modify it. In accordance with the law, the processing of nominative information relating to customers has been declared to the Commission for the protection of privacy. The customer has the right to access, modify, rectify and delete data concerning him/her, which he/she can exercise by contacting KITéTIK.
KITéTIK undertakes never to communicate the contact details of its customers to a third party.
However, when you visit the KITéTIK website from other KITéTIK partner sites identified as such, your data may be subject to exceptional circumstances.
If you do not wish it, please let us know at the following address: KITéTIK SPRL, 42, Chaussée de Lasne 1330 Rixensart.
All texts, comments, works, illustrations and images reproduced on the kitetik. eu website are reserved under copyright and intellectual property rights worldwide.
Any total or partial reproduction of the kitetik. eu catalogue is strictly forbidden. All rights reserved.
DISPUTE AND APPLICABLE LAW
This contract is subject to Belgian law. In the event of a dispute, the Client will first contact the company to obtain an amicable solution.
The Courts of the Nivelles district are the only competent courts, regardless of the place of delivery and the method of payment accepted.